Production time & Returns policy

Production time 

Production of your order may take between 2-3 weeks to be completed and dispatched. If you require your order to be completed within a shorter period of time, please email us at hello@perndesigns.com.au. 

Afterpay orders will receive priority and will be completed and dispatched within 14 days (as per Afterpay's shipping policy). 

 

Returns Policy

Please select your items carefully as we do not accept returns if you simply change your mind or make a wrong decision.

If you wish to return an item because it is damaged or faulty this claim must be made within 48 hours of receiving product. send an email detailing the damage along with photographical evidence to hello@perndesigns.com.au 

Inspection

All items must be inspected upon arrival. Any damage or defect considered to already have been present on the day of arrival must be notified to hello@perndesigns.com.au within 48 hours of receiving your item/s. We will not be responsible for any shipping damages unless we are notified within this time period.

Claims that the item has a been damaged or has a defect will not be considered legitimate if the item appears to have been involved in an accident (post delivery), negligence, irregular use, wear and tear or through not having complied with our care instructions. Please refer to our care guide to make your piece last a lifetime.